Back to Home

    Privacy Policy

    Last updated: April 10, 2026

    This Privacy Policy describes how LookerService ("LookerService," "we," "us," or "our") collects, uses, discloses, and protects personal information when you use the Looker Service mobile application for clients (the "Client App"), our website lookerservice.com (the "Website"), and related services (collectively, the "Services").

    By using the Services, you agree to this Privacy Policy.

    Who We Are (Controller)

    LookerService

    Email: support@lookerservice.com

    Phone/WhatsApp: +256 771 210 855

    Website: lookerservice.com

    Scope

    This Privacy Policy applies to users who use the Client App to discover, request, and manage service requests/bookings with independent third-party service providers ("Providers"). Providers use a separate provider app and have a separate privacy policy.

    Information We Collect

    Information You Provide

    • Account information: full name, email address and/or phone number, password.
    • Profile information you choose to add.
    • Service request information: the service you request, notes you provide, and related details.
    • Content you upload (where enabled): profile photos and any photos/files you attach to a request.
    • Communications: messages or support requests you send to us.

    Location Information

    • If you grant permission, we may collect precise location (GPS) from your device.
    • If you do not grant GPS permission, you may still be able to use certain features, but some functionality (e.g., matching nearby providers) may be limited.
    • We may store approximate location and/or precise coordinates depending on how features are implemented.

    Automatically Collected Information

    • Device and app information: device model, operating system, app version.
    • Usage/analytics data: interactions with the app, feature usage, performance logs.
    • Network information such as IP address (where available).

    How We Use Your Information

    • Providing and operating the Services (creating accounts, enabling requests/bookings).
    • Matching you with nearby Providers and helping Providers reach you.
    • Displaying distance and enabling maps/navigation features.
    • Customer support and responding to your requests.
    • Safety, fraud prevention, and enforcing our policies.
    • Improving our Services, including analytics and troubleshooting.
    • Sending service-related communications (e.g., request status, booking updates, account notices).
    • Marketing/promotional messages only if you opt in or where permitted by law.

    Legal Bases (Where Applicable)

    Depending on your location, we may process your personal information based on:

    • Performance of a contract — to provide the Services.
    • Legitimate interests — e.g., safety, fraud prevention, improvement of Services.
    • Consent — e.g., location permissions, marketing where required.
    • Legal obligations — e.g., compliance requests.

    How Information Is Shared

    With Providers

    To fulfill requests and bookings, we may share relevant information with the Provider you select or who accepts your request, such as:

    • Your name and contact details (as needed to coordinate service).
    • Request details.
    • Location/address details (including map location) needed for service delivery.

    With Service Providers (Vendors)

    We may use third-party vendors to help operate the Services (for example: hosting on DigitalOcean, push notifications, SMS/email delivery, analytics, mapping such as OpenStreetMap, and other infrastructure). These vendors may process personal information on our behalf under contractual safeguards.

    Legal, Safety, and Enforcement

    We may disclose information if we believe it is necessary to:

    • Comply with applicable laws, lawful requests, or legal process.
    • Protect the rights, safety, and security of users, Providers, or the public.
    • Investigate and address fraud, abuse, or policy violations.

    Business Transfers

    If we are involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction.

    Payments

    Currently, payments may occur outside the app, depending on the service. If in-app payments are added later, this policy may be updated and we may collect or process additional payment-related information (typically via a payment processor).

    Data Retention

    We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of data and operational needs.

    Security

    We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is 100% secure.

    Your Rights and Choices

    Depending on your location, you may have rights to:

    • Access, correct, or update your personal information.
    • Request deletion of your account and personal information.
    • Object to or restrict certain processing.
    • Request a copy of your data (may be provided later).

    Account and Data Deletion

    In-App Deletion

    Clients can delete their account from within the Client App.

    If You Cannot Delete In-App

    If you have issues verifying your account or cannot delete in-app, you can request deletion by contacting us at support@lookerservice.com. We may request additional information to verify your identity before completing deletion.

    Children

    The Services are intended for users who are at least 18 years old. We do not knowingly collect personal information from children.

    International Users

    Our business is based in Uganda, but the Services may be used internationally. Your information may be processed in Uganda and other countries where we or our service providers operate.

    Updates to This Privacy Policy

    We may update this Privacy Policy from time to time. We may notify you via in-app notice, email, and/or by posting updates on the Website.

    Contact Us

    LookerService

    Email: support@lookerservice.com

    Phone/WhatsApp: +256 771 210 855

    Website: lookerservice.com