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    Privacy Policy

    Last updated: April 10, 2026

    This Privacy Policy describes how LookerService ("LookerService," "we," "us," or "our") collects, uses, discloses, and protects personal information when you use the Provider mobile application (the "Provider App"), our website lookerservice.com (the "Website"), and related services (collectively, the "Services").

    This policy applies to Providers (individuals and businesses) who create an account, list services, and receive/manage client requests and bookings through the Provider App. By using the Services, you agree to this Privacy Policy.

    Who We Are

    LookerService

    Email: support@lookerservice.com

    Phone/WhatsApp: +256 771 210 855

    Website: lookerservice.com

    Information We Collect

    Information You Provide

    • Account information: name, email address and/or phone number, password.
    • Business information (as applicable): business name, services offered, service details, business location.
    • Profile information: profile photo and other information you add.
    • Content you upload (where enabled): photos for galleries/listings, service-related images/files.
    • Operational information: request/booking status updates and actions.

    Location Information

    • We may collect your location if you grant device permission.
    • Location may be used to match you with nearby client requests and for navigation/service delivery.
    • We may store precise coordinates and/or approximate location depending on feature implementation.

    Automatically Collected Information

    • Device and app information (device model, OS, app version).
    • Usage/analytics data (feature usage, performance logs).
    • IP address and related network information (where available).

    How We Use Information

    • Creating and managing provider accounts and businesses.
    • Enabling service listings and visibility to clients.
    • Matching you with clients and facilitating requests/bookings.
    • Supporting navigation and service delivery.
    • Communicating with you about requests/bookings, account alerts, and operational messages.
    • Providing customer support.
    • Safety, fraud prevention, and enforcing policies.
    • Improving services through analytics and troubleshooting.
    • Admin review and dispute handling.

    Sharing and Disclosure

    With Clients

    To facilitate service delivery, we may share with clients:

    • Your business or profile information (e.g., name/business name, services, location/area).
    • Contact details (e.g., phone) where needed for coordination.
    • Service-related status updates.

    With Service Providers (Vendors)

    We may share information with vendors who support our operations (e.g., DigitalOcean hosting, messaging/notification services, analytics tools, mapping such as OpenStreetMap, and other infrastructure providers) under appropriate safeguards.

    With Admins and Enforcement

    We may review and use provider information (including activity history) to:

    • Investigate complaints and disputes.
    • Enforce policies and take actions (e.g., suspending a business or account) where appropriate.

    Legal and Safety

    We may disclose information to comply with laws or protect users and the platform.

    Verification (Current and Future)

    • Provider verification is optional at this time and may be expanded in the future.
    • Current verification may include profile review.
    • We may later request additional documents (e.g., IDs or business documents) if verification programs are introduced.
    • Verification does not guarantee quality, legality, safety, or suitability of provider services.

    Payments

    Currently, payments may occur outside the app, depending on the service. If in-app payments are introduced later, we may update this policy and rely on payment processors.

    Data Retention

    We retain personal information as needed to operate the Services, comply with legal obligations, resolve disputes, and enforce agreements.

    Security

    We apply reasonable security measures, but cannot guarantee absolute security.

    Your Rights and Choices

    Depending on your location, you may have rights to access, correct, or delete your information and to object to certain processing.

    Account Deletion

    Providers can delete their account in the Provider App, subject to platform rules.

    If your provider account includes one or more businesses, you may be required to delete all associated businesses first. Business deletion may be restricted while there is ongoing activity (e.g., active bookings).

    If you cannot delete in-app, contact us at support@lookerservice.com.

    Children

    The Services are intended for users 18 years or older.

    International Use

    We are based in Uganda, but the Services may be used globally. Your information may be processed in Uganda and other jurisdictions where we or our vendors operate.

    Updates

    We may update this Privacy Policy from time to time and notify you via in-app notice, email, and/or website updates.

    Contact

    LookerService

    Email: support@lookerservice.com

    Phone/WhatsApp: +256 771 210 855

    Website: lookerservice.com